FAQS

Some of our frequently asked questions:

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
Please contact us immediately (within 1 hour) of making your purchase if you wish to change your order. After this time-frame we are unable to change or cancel orders. 

HOW DO I KNOW IF AN ITEM IS IN STOCK? 
All items are in stock unless displayed as Sold Out. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order.

If you have purchased an item and on the very rare occasion it is out of stock, we will contact you immediately to arrange an agreeable alternative item, backorder or full refund.

WHEN DO YOU DISPATCH YOUR ORDERS? 
We endeavour to dispatch same-day all orders received by 12 midday AEST on a business day. A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are lost in transit due to the fault of Australia Post or other delivery carrier - we will endeavour to trace your parcel on your behalf and lodge an investigation if required. 


HOW DO I RETURN AN ITEM? 
Please see our Returns Page for detailed return instructions. 



WHICH COUNTRIES DO YOU DELIVER TO? 
We deliver worldwide, within Australia and overseas.

DO YOU HAVE A SIZE GUIDE? 
All of our sizing is in Australian sizing (Size 6 to 14 or XS to XL - our size range will vary depending on the style and label).

We always make a note of what size our model is wearing and her measurements, to help our customers determine what size they may be.
If a style runs small or large to size, we will make a note about this and recommend to go up or down a size. Please also refer to our size guide page.